Privacy Policy

This site is managed and operated by Burwood Council using software licensed from Open Point (formerly Social Pinpoint). For details on how Burwood Council collects and protects your personal information, refer to the details below. For details of how Open Point may access personal information, please refer to Open Point's Privacy Policy. Council takes its privacy obligations seriously and has created this privacy policy to explain how personal information collected on this website is treated. Personal information is information held that is identifiable as being about you.

This Privacy Statement explains how Burwood Council collects, uses, discloses and manages personal information obtained through our website and related online services. We are committed to protecting your privacy in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and our Privacy Management Plan.

This statement applies to all publicly accessible pages on our website. It does not apply to other websites that are linked to or from our site. We recommend you read the privacy statements of any external sites you visit from our site.

Information collected automatically

When you visit our website, certain information is automatically recorded for statistical, system administration and security purposes. This may include:

• Your IP (Internet Protocol) address and browser type
• The date and time of your visit
• The pages and documents you access
• The website or search engine that referred you to our site
• Technical information about your device or connection

We use this data in aggregated form to understand how the website is used and to improve our services.

Cookies and analytics

We use behavioural analytics tools such as Google Analytics and Microsoft Clarity to understand how visitors use our website and to improve content and user experience. These tools collect aggregated information about how users navigate and interact with our pages (for example, which links are clicked or how far users scroll).

Data collected by these tools does not identify individual users and is used only for service improvement purposes. Some analytics data may be processed and stored outside NSW or Australia. You can manage or disable cookies in your browser settings if you prefer not to participate.

For details about these services, please see:

Google Privacy Policy

Microsoft Privacy Statement

Information you provide to us

We collect personal information that you voluntarily provide when you:

• Complete an online form, registration, survey, or questionnaire
• Apply for a service, permit or licence (for example, joining the library, booking a facility, or registering to conduct works on council property)
• Subscribe to a newsletter or mailing list
• Make an enquiry, report an issue or provide feedback
• Register or pay for an event, class, or service

The information collected will depend on the nature of your interaction with us but may include your name, contact details, address and other relevant information required to deliver the service.

This information is collected for the purpose stated at the point of collection and will not be used for any other purpose without your consent, unless authorised or required by law.

Online forms and third-party platforms

Some forms and services on our website are hosted or managed through secure third-party platforms on behalf of Burwood Council. These may include platforms used for event or room booking registrations, payments, surveys, or service requests.

Where this occurs, the information you submit is collected and stored by the third-party provider and then supplied to Burwood Council.

Some third-party systems may store data outside NSW or Australia. We take reasonable steps to ensure that these providers comply with the PPIP Act and meet NSW Government privacy and security standards.

Forms built directly into our website (within our CMS) are hosted and stored within Burwood Council’s own web environment or approved hosting provider and are managed in accordance with the same privacy obligations.

Email newsletters and communications

If you subscribe to our email newsletter or other updates, we collect your name and email address to send you information about our services, events, and initiatives. You can unsubscribe at any time using the link provided in each email.

We use reputable email distribution services that are required to comply with privacy and anti-spam legislation.

Feedback, enquiries and complaints

When you provide feedback, make an enquiry, or lodge a complaint, we may collect personal information such as your name, contact details, and any other information you choose to include.

Providing your details is optional if you wish to give general feedback anonymously.

However, if you are making a formal complaint, reporting an issue, or requesting a response or service, we will need your contact information so we can respond to you or take appropriate action.

Personal information collected in connection with feedback, enquiries or complaints will only be used for the purpose for which it was provided and will not be added to any mailing list without your consent.

Data security and storage

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Data is stored securely in accordance with NSW Government information security standards.

Information is retained only for as long as necessary to fulfil the purpose for which it was collected and is then securely destroyed or archived.

Access and correction

You have the right to request access to, and correction of, personal information that we hold about you.

To make a privacy enquiry, request or complaint regarding privacy, complete and submit an application to access personal information or complete and submit an application to determine whether council hold personal information.

The contact details for external authorities to seek advice or lodge a complaint are listed below.

Information and Privacy Commission

GPO Box 7011

Sydney NSW 2001

Email: ipcinfo@ipc.nsw.gov.au

Telephone: 1800 472 679

The following Terms and Conditions govern the use of Participate Burwood (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Burwood Council.

By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from our users?

You must understand and agree that, without limitation:

• all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
• you are prohibited from advertising or offering to sell or buy any goods and services
• you cannot transmit content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
• you cannot collect or store personal data about other users of the site
• you cannot impersonate any person or entity, including without limitation to a Burwood Council representative
• you cannot interrupt or interfere with the site or servers or networks connected to the site
• you cannot attempt to gain unauthorised access to the site or other use accounts

Can your account be suspended or terminated?

We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

If you want to terminate your own account, please send an email to council@burwood.nsw.gov.au.

Governing Law

These Terms shall be governed in accordance with the laws of NSW, Australia, without regards to its conflict of law provisions.

Indemnification

Burwood Council, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

What content do we own?

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Burwood Council and its suppliers and licensors. Burwood Council owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property that is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

Disclaimer and Warranties

Users must agree that your use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

What happens if these Terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

Contact Us

If you have any questions about these Terms, please contact us at council@burwood.nsw.gov.au